Legal

Privacy Notice

Updated 27 September 2026. Draft for operational and legal review before public launch.

PELASTRION is the brand operated by Port Service Marine Systems LLC.

1. Information we collect

PELASTRION may collect information you submit through the website, including vessel name, IMO number, flag, class, port, berth, ETA, ETD, equipment make, model, serial number, fault details, contact information, company information, billing context, access constraints, and service history. We may also collect standard technical data such as browser type, device type, approximate location, pages viewed, referring page, and interaction events if analytics are enabled.

Do not submit passwords, portal credentials, access codes, bank account information, medical information, crew identity documents, classified information, export-controlled technical data, or other secrets through the service conversation. Use the signed-in private file center for ordinary service photos and documents. It is not intended for passwords, identity documents or other restricted material.

2. How information is used

Information may be used to acknowledge and evaluate a request, identify technical scope, check authority requirements, prepare a quote, coordinate access and travel, source parts, manage qualified service specialists, perform work, issue status updates, prepare reports, administer payment, maintain service history, improve quality, prevent fraud, secure the website, comply with law, and defend legal rights.

Information may be shared with service providers that host or operate the website, communications, document systems, accounting, analytics, security, or customer support. Job information may also be shared with vessel owners, managers, agents, yards, terminals, OEMs, approved service suppliers, class societies, flag authorities, certificate issuers, couriers, travel providers, insurers, professional advisers, or subcontractors when reasonably necessary for the requested work. PELASTRION does not sell personal information for money.

4. Retention

Records are retained for as long as reasonably necessary for request handling, quotes, contracts, service history, certificate and quality records, accounting, warranty, claims, security, legal obligations, and dispute resolution. Retention periods may vary by record type, vessel, customer contract, class, flag, OEM, insurer, and applicable law.

5. Security

PELASTRION uses administrative, technical, and physical safeguards appropriate to the information and business context. No internet transmission or storage system is guaranteed secure. Share only the information needed for the requested work. File downloads require sign-in and are limited to the account that sent the file and authorized PELASTRION reviewers. Sensitive supporting material still requires a separately agreed channel.

6. Your choices and requests

Depending on applicable law and your relationship with PELASTRION, you may request access, correction, deletion, restriction, or a copy of certain personal information. You may also object to certain uses or withdraw consent where consent is the legal basis. This review site cannot deliver privacy requests. Use the contact channel already provided to you by the operator. A verified privacy contact must be published before online intake opens.

7. International processing

Marine operations often involve companies, vessels, ports, suppliers, and authorities in multiple countries. Information may be processed in the United States and other locations where the parties supporting a request operate, subject to applicable contractual and legal safeguards.

8. Children

This website is intended for business and maritime-service users. It is not directed to children.

9. Changes

This notice may be updated as the website, service desk, providers, legal requirements, or operating model change. The effective date will be revised when material changes are published.

10. Contact

No privacy contact is configured on this review site. The service assistant prepares a local brief. Files are sent to PELASTRION only when you confirm an upload; partner profiles are saved when you choose Save draft or Submit for review. If you already have a verified operator contact, use that channel; do not rely on this site for a privacy deadline.

Self-service data in this build

The assistant processes your conversation in this browser. Selecting Save conversation stores it on this device; it is not automatically saved or sent to PELASTRION. Service-assistant conversations are separate from partner accounts and do not synchronize across devices.

Use Delete under Saved conversations to remove an assistant conversation. Previously downloaded files are separate and must be managed on your device. You can clear this website’s browser data to remove any records saved in earlier tools. No analytics, advertising trackers or remote-support access are enabled. Private file uploads are a separate signed-in feature; deleting a local conversation does not delete a file you have sent.

The full service-brief planner is a browser-local guided tool. The separate chat and voice panel shows whether live AI is connected. Online booking and service-desk dispatch are not connected. Use an existing verified contact for privacy requests.

Manage local records

Partner accounts & contact cards

Partner and file-center sign-in use a PELASTRION account secured by Clerk. The website receives your account identifier, verified email address and, when available, display name. We use this identity to limit access to your own provider profile and files; authorized PELASTRION reviewers can also access submitted files through the team inbox.

When you save or submit a partner profile, your business introduction, contact details, coverage, services, qualification summary and other answers are stored by PELASTRION for provider review. Submitted profiles remain pending until separately reviewed; the site does not automatically approve providers or issue assignments.

A partner draft can be edited through the same account before submission. Use an existing verified PELASTRION contact for corrections to a submitted profile or requests concerning stored information. Signing out does not delete the stored profile.

Card personalization stays in the current page and the file you download. The QR code opens a general client or partner support route and does not contain the cardholder name. Training plans remain in the browser; a plan is carried to the service assistant only when you choose that action.

Private photos & documents

The + menu lets you choose a photo or document, add a note or service reference, and review it before sending. Selecting a file alone does not upload it. Sign-in is required to send files and access your file center. Supported uploads are JPG, PNG, WebP, PDF and UTF-8 text files, up to 4 MB each, with a limit of 20 files per account per day.

When you send a file, PELASTRION stores its contents in private Vercel Blob storage and keeps upload details in its hosted database, including your account identifier, email address, filename, file type, size, note, reference, originating page and receipt time. The sending account and authorized PELASTRION reviewers can download it. Uploaded files are not public and are not automatically passed to the AI for reading, image analysis or extraction.

A receipt confirms that the file was stored for review. It does not confirm that anyone has reviewed it, accepted work, booked attendance or checked an order. Uploading does not automatically send an email or SMS notification.

In your private file center, you can download or delete your own sent files. Deleting removes the stored file; receipt and upload metadata may remain for administration, security and applicable retention needs. Signing out, clearing chat or deleting browser data does not remove files already sent. Copies downloaded before deletion must be managed separately.

Chat, voice and AI communications

The chat panel keeps a temporary conversation draft in this browser tab so you can move between pages. Clear chat removes that draft. When the panel says AI is connected, the messages you send and relevant public website information are sent to OpenAI to generate a reply. The application requests that responses are not stored as reusable API conversation records; the provider’s own processing and retention policies also apply.

Voice conversation starts only when you select the microphone. Completed spoken turns are sent to the conversation automatically, and replies are read aloud. Select the microphone again to stop, or close the chat. Your browser or device speech service may process audio to produce text. The speaker button reads the latest reply without turning on the microphone. This website does not save browser microphone recordings.

AI phone and SMS remain inactive until the business number and communications provider are connected. When active, Twilio processes calls, speech transcription and messages. The phone assistant identifies itself as AI before listening. Conversation text is used for replies; a limited recent conversation is kept under a hashed session identifier, expires after 24 hours, and is removed on the next inbound assistant request. Provider call and message records may follow different retention policies. No call recording is enabled by this implementation.

Text STOP to opt out of SMS. Chatting, calling or texting does not book work or send an emergency dispatch. Avoid including passwords, financial details or sensitive personal documents.

Temporary conversation continuity

The shared catalog, service-brief and floating assistant use the same active conversation. When the database is available, messages and the details you voluntarily provide are held in a temporary server session with a 30-minute inactivity limit and an eight-hour maximum. Expired sessions cannot be resumed and are removed by session cleanup. This is not an account-saved draft or cross-visit preference memory.

A short-lived, single-use navigation token carries the conversation between pages you open on this site. Message text and personal profiles are not stored by this assistant in local browser storage. Reloads, browser-history returns, sign-out and unrelated visits start fresh; prior browser-local conversations are not automatically displayed. Use New conversation to clear the active server session, or ask the assistant to forget the active personal context. A failed deletion is reported rather than claimed successful.

Public catalog answers do not retrieve private customer records. Uploads, partner profiles and their review controls retain their separate sign-in and authorization requirements. File storage is not AI analysis. When shared storage or live AI is unavailable, the interface identifies guided support and any page-only continuity limitation. Copy or download a brief if you need your own record. There is no consented cross-visit memory feature.